Refund policy

At Muva Supreme, every piece is crafted with precision and passion. Because our fur jackets are custom made-to-order specifically for you, we maintain a strict policy regarding returns and exchanges.

The Policy

  • No Refunds: We do not offer cash, credit card, or store credit refunds once an order has been placed and production has begun.

  • No Exchanges: Because each coat is tailored to specific color and size requirements, we cannot swap items for different styles or hues.

  • Final Sale: All purchases are considered final sale.

Why Custom Matters

Our "Made-to-Order" model ensures that your jacket hasn't been sitting in a warehouse—it is created using fresh, high-quality skins specifically for your silhouette. This process allows us to maintain the highest level of quality control, but it also means the item cannot be resold to another client.

Quality Assurance

In the rare event that your item arrives with a genuine manufacturing defect, please notify us within 48 hours of delivery. We are committed to ensuring your piece is perfect and will handle such instances on a case-by-case basis.

Questions Before You Buy?

We want you to feel 100% confident in your investment. If you have questions regarding:

  • Sizing and measurements

  • Color matching or natural fur variations

  • Shipping timelines

Please reach out to our team before finalizing your purchase. We are here to provide additional photos, videos, or sizing advice to ensure your custom piece is exactly what you envisioned.

Contact Us: MuvaSupreme@gmail.com